FAQ

Frequently Asked Questions

 

Return / Exhange policy

What if the product does not fit or if I don’t like it?

We hope that you love everything you buy from ‘www.farahinthesun.com’. In general, we only accept returns if the product is not as described, see question above. However, for some products* or clothing we do accept returns and refund the item you are unhappy with if you return it in a sealable condition within 14 days of the date shown on the dispatch note.

For hygiene reasons, please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

When returning items to us, please do not remove any labels or tags. We recommend you re-using the postage bag that you received your order in. You can simply turn the postage bag inside out and use this to send your returns/exchanges back to us.

If you are unsure of your size, please drop us an e-mail and we will be happy to help you select the perfect size for your body shape / size.

Postage costs for all returns / exchanges must be paid for the customer.  If you wish to EXCHANGE your swimwear size / style we are happy to send your new items to you at no extra cost (we will pay the postage fees for the re-delivery of your new items).

*Please Note: It will be mentioned in the product description if we accept the item for return. Returns and exchanges will not be accepted on any sale / special offer orders.

 

What if the product is not as described?

We try to give a complete description of each and every product. However it may happen that a production mistake occurs. We try the best as we can to prevent this and a happy customer is for us high priority. Keep the packaging intact and contact farahinthesun@gmail.com

You can:

– A. Return it and get a FULL REFUND (buyer pays shipping costs of return)

– B. Get a PARTIAL REFUND and keep it

Payments

Which payment methods can I use?

You can pay with Paypall,Visa, American Express and direct bank transfer.

How is my payment secure?

When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available).

Are there any hidden costs?

NO. There are no hidden costs.

Is tax included?

Yes, a 21% tax is already included in the price.

 

Delivery & shipping

What is the shipping time?

This depends on the product and will be clarified in the description. We try to deliver it to you as soon as possible.

What are the shipping costs?

Most shipping costs are completely FREE or mentioned differently in the product description.

Which countries do you ship too?

This depends on the product. Most products are available worldwide. If not, it will be clarified in the description.

What if I don’t receive my order?

You will get a FULL REFUND if your oder does not arrive within the delivery time that is promised.

Feedback

How do I leave feedback?

You can leave a review on the blog underneath the product.

What if I have a complaint?

We hope that you are happy with all your purchases. If not we will try our best to find a solution because we want you to be happy. For any remarks or complaints you can contact farahinthesun@gmail.com.

 

Also read our general ‘terms & conditions’ and ‘privacy policy’.

For any questions not mentioned above or remarks don’t hesitate to contact farahinthesun@gmail.com.